Shipping policy

SHIPPING & DELIVERY POLICY  

Made With Love, Packed With Care! Every surprise gift box is specially created based on your chosen theme and carefully packaged to make your unboxing experience extra magical!

Processing Times As all our surprise gift boxes are made to order, please allow 5–7 business days for your order to be prepared before dispatch. Business days exclude weekends and public holidays. During busy periods or if special items need to be sourced, processing may take a little longer. We will keep you updated if there are any significant delays.

 Australia-Wide Shipping We offer postage Australia-wide!  Postage only — no local pickup available. Shipping costs will be confirmed before payment. Once your order has been dispatched, tracking information will be provided where available. 

 Delivery Times Delivery times depend on your location and the postal service. Please note that our 5–7 business day processing time does not include postage and delivery time. We recommend ordering early if your surprise gift box is needed for a birthday or special occasion! 

Incorrect Shipping Details Please ensure your delivery address is correct when placing your order. If you notice a mistake, please contact us as soon as possible. Additional postage fees may apply if a parcel needs to be resent due to incorrect details supplied at checkout. 

Lost or Damaged Parcels We carefully package every gift box to help ensure it arrives safely. If your parcel arrives damaged or does not arrive, please contact us so we can investigate and arrange an appropriate resolution. Your rights under Australian Consumer Law are not affected.  

Thank You for Your Patience! Every surprise gift box is thoughtfully created, packed with love and made especially for you! Thank you for supporting our small business!